Aristote, le logiciel SAV
› Aristote is a specialized software solution for the digital management of after sales service. Aristote takes in charge all the parameters necessary for product management:
- Client contracts.
- Supplier contracts.
- Internal procedures.
- Client and consumer challenges.
- Quality control management.
› ARISTOTE allows substantial gains at all levels:
- Reduction of administrative handling to an absolute minimum.
- Major productivity gains.
- Optimization of information exchanges with third parties.
- Quality and accuracy of information.
- Dematerialization of documents.
- Easily interchangeable user tasks.
- Major savings on after-sales service costs.
- Reinforcement of client services.
› Management of data access rights by type of user.
› Management of user tasks by customizable Dashboard.
› Totally configurable workflow.
› Allows attachments on all modules (photos, Word documents, video, etc.).
› Risk-alert tables by degree of risk for different services.
› Task manager.
› Automatic trigger module for programmed processing (scheduler).
› Data import module with programmable execution.
› Monitoring and automatic error notification console.
› Multi-depot stock management with customizable valuation rules.
› Interfacing and logistical follow-through with transporters.
› Automatic third-party reminders and notifications.
› Follow-through of the time limits and the productivity of the different participants.
› Historization of all the stages of processing.
› All-level access to records of interventions.
› Pre-diagnostic function and knowledge database access.
› Statistical module with customizable indicators.
› Third party extranet access.
› Management of customer and supplier payments.
› Invoicing and transfer of postings in accounting.
What is the business target ?
- Repair and maintenance centers.
- Workflows dedicated to the management of a client file.
- Management of service contracts with clients and suppliers.
- Automatic file status calculation using customizable rules.
- Exact follow-through of files from product reception to client resolution through the historization of each step.
- Hotline management with configurable scripts based on a graphical tree structure.
- Interfacing with third party (file status and technical details).
- Interfacing with carriers (integration into ARISTOTE of carriers specifications).
- Possibility of using a smartphone to facilitate the data input and optimize some business rules.
- Automatic construction of a knowledge database.
- Technician workplan management (workshop and on-site).
- Management of absences and working hours.
- Repair or maintenance management in the workshop or on-site.
- Repair help (conceptualizable formats with respect to the current breakdown).
- Optimization of technicians rounds at the time of fixing appointments.
- Automatic planning of preventive interventions.
- Automatic renewal and invoicing of maintenance contracts.
- Automatic invocing rules.
- Management of spare parts stocks.
- Workflows dedicated to the spare parts management.
- Possibility to manage the stock by serial number.
- Automatic restocking proposals.
THE ADVANTAGES OF ARISTOTE
› First software solution for after sales service developed on "full web" technology.
› More than 30 years' experience in the field of after sales service.
› A wealth of functions.
› Possibility to modify the Workflows proposed in the standard.
› Adaptation to the existing environment and organization; simple, rapid interfacing with other applications.
› Short deployment time.
› Optimized user training.
› Easy access using the native web browsers.
› No application needs to be installed on the workstation.
› Easily assessed.
› Short-term amortization.
› Optimized implementation and needs-adaptation costs.
› Reduced maintenance costs.
› Significant productivity gains at all levels.
› Client handling time divided by twenty.
› 95% reduction of recurrent administrative handling.
› Up to 30% gains on the costs of after sales service activities.
› 95% reduction of costs linked to disputes.
› Upgrade handling can be ensured by the client.
› Modification of the Workflow corresponding to the organization of business rules ensured by the client.