Aristote Services simplifies client service management
Full management of client requests up to resolution
Historical record flags and tracking
Management of service contracts with suppliers
Automatic construction of a knowledge base
Who is Aristote Services for?
Manufacturers, Importers, Assemblers
Repair and Maintenance Centers
The principal functions of the Aristote Services software
- Preset workflows dedicated to the management of a client dossier.
- Management of service contracts with clients and suppliers.
- Automatic client file referral using customizable rules.
- Follow-through of dossier from product reception to client resolution thanks to timestamping of all intermediary steps.
- Preset workflows dedicated to the management of spare parts.
- Call management with customizable scripts in the form of hierarchy graphics.
- Automatic constitution of a knowledge base.
- Technician timetable management (workshop and on-site).
- Repair management in the workshop or on-site.
- Sub-contracting management.
- Repair aid (contextualized media depending on malfunction).
- Optimization of technicians’ rounds at the time of fixing appointments.
- Customer asset management.
- Automatic planning of preventive interventions.
- Intervention management on mobile support in online or offline mode.
- Renewal and automatic invoicing of maintenance contracts.
- Automatic invoicing rules.
- Rules of invoice monitoring.
- Reinvoicing under warranty.
- Client, supplier and subcontractor portal.